Get Help With Your Tulo Mattress

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(833) 885-6233

Or email us at support@tulo.com

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Top FAQs

What makes tulo unique?

There is no “one” tulo. In fact there are three, each as cool and durable as the other. The difference is in the firmness levels. Soft, medium or firm. Your sleep style determines which is the most suitable for a rock-solid sleep.
Do I need a box spring with my tulo?

Any flat surface is good for your tulo. You can use a platform bed or your current box spring.
Does tulo work on an adjustable bed base?

tulo works on a flat platform or an adjustable bed base. Isn’t that great?
What are the dimensions of each size bed?

Twin 75”L x 39”W x 10”H
Twin Extra Long 80”L x 39”W x 10”H
Full 75”L x 54”W x 10”H
Queen 80”L x 60”W x 10”H
King 80”L x 76”W x 10”H
California King 84”L x 72”W x 10”H
What if I don’t like my tulo?

No hard feelings. We have a 120-night trial so you can experience tulo at home and exchange or return it if you don’t like it. We do suggest trying your tulo for at least 30 nights, as there is a break-in period where your body gets accustomed to the mattress.

About

Why is it called tulo?

tulo means “sleep” in Chichewa. It also means “income” in Finnish. So you get a good night’s tulo without blowing your hard-earned tulo.
What makes tulo unique?

There is no “one” tulo. In fact there are three, each as cool and durable as the other. The difference is in the firmness levels. Soft, medium or firm. Your sleep style determines which is the most suitable for a rock-solid sleep.
Where is tulo made?

The same place dental floss was invented: the United States of America.

Mattresses

How long does it take to get my tulo out of the box?

Unboxing should take less than it would take to read this FAQ. We do recommend letting your tulo sit for an hour before use.
Do I need a box spring with my tulo?

Any flat surface is good for your tulo. You can use a platform bed or your current box spring.
How can I reach Support if I have a question?

We’d love to hear from you at support@tulo.com
How do you fit that bed in a box?

Science. We use a proprietary process by which we compress and fold your tulo. This allows it to be easily shipped without damage. When your tulo is pulled out of the box, air rushes back into the foam, which causes the expanding process you see once you break the airtight seal.
Does tulo work on an adjustable bed base?

tulo works on a flat platform or an adjustable bed base. Isn’t that great?
What kind of mattress is a tulo?

tulo blends four unique foam layers with the latest in mattress technology. Click here to learn more.
What are the dimensions of each size bed?

Twin 75”L x 39”W x 10”H
Twin Extra Long 80”L x 39”W x 10”H
Full 75”L x 54”W x 10”H
Queen 80”L x 60”W x 10”H
King 80”L x 76”W x 10”H
California King 84”L x 72”W x 10”H
Does my tulo need to be flipped?

Burgers need to be flipped from time to time; tulo doesn’t. You can rotate it from head to toe all you want, though.
Does my tulo have a break in period?

Your tulo’s break in period depends on your body. It may feel amazing on your first night or it may take a few nights to become accustomed to the feel of the mattress. This is why tulo comes with a 120-night trial to make sure that it’s perfect for you.
Can I get a replacement tulo cover?

Of course. For replacement information please email support@tulo.com.
Are tulo mattresses CertiPUR-US® certified?
To ensure you sleep safe and sound, all foam used to create your tulo mattress has been tested to meet CertiPUR-US’s highest standards for emissions, content, performance, and durability. Because your mattress should have standards that match your own.
- Made without formaldehyde
- Made without mercury, lead, or other heavy metals
- Made without ozone depleters
- Made without PBDEs, TDCPP, or TCEP flame retardants
- Made with a permanent fire sock flame barrier in compliance with all burn test safety regulations
- Made without phthalates regulated by the Consumer Product Safety Commission
Is there a warranty?

Yep. There’s a lot of warranty. 10 years to be exact, against manufacturer defects. Click here for more information.

Pillow

How often should I change my pillow?

For optimal results we suggest changing your pillows every 12-18 months. However, if your sleep habits or body changes you may wish to change your pillow.
What are the pillows made of?

High density foam infused with titanium and AquaCool™ phase-change material.
Can I return or exchange my tulo pillow?

Given the personal nature of the product, once the pillow is opened we are unable to accept returns.
Will my tulo pillow fit in my pillow case?

Our pillows are 16"L x 26"W x 5"H, which fits Standard size pillowcases.
Is my tulo pillow Certi-Pur certified?

Yes, every tulo pillow utilizes foams tested and certified by CertiPUR-US to meet the highest standards for emissions, content, performance, and durability.
Can I wash my tulo pillow?

If your tulo pillow becomes soiled, simply spot clean with mild soap and water, and air dry. No washing machine or dry cleaning required!
How will my tulo be delivered to me?

Your tulo pillow will be shipped separately via FedEx and will not be delivered with your mattress.

Purchasing

Do I have to pay tax?

Yes, we are required to collect and remit sales tax in most states in the USA.
Will my credit card be secure?

tulo.com uses industry-standard SSL website and transaction encryption to protect each online order.
How do I change or cancel my order?

Give us a call at (833) 885-6233 or email us at support@tulo.com.

Returns

What if I don’t like my tulo?

No hard feelings. We have a 120-night trial so you can experience tulo at home and exchange or return it if you don’t like it. We do suggest trying your tulo for at least 30 nights, as there is a break-in period where your body gets accustomed to the mattress.
How do I return my tulo mattress?

If you bought your tulo less than 120 nights ago, the question you should be asking is “How do I let tulo return my tulo?” Because all you have to do is choose a date and time window for us to come pick it up, and be home when we do it.

You don’t have to move your tulo off your bed frame, put it back in the box, or stop watching your show. Just open the door for us and enjoy your full refund.

Schedule or change your order by calling (833) 885-6233 or emailing support@tulo.com and we'll promptly assist you.
Will it cost me anything to return my tulo mattress?

It will cost you $0 to return your tulo. Please note that a refund normally takes 7-10 business days to reflect on your card.
How do I change or cancel my return order?

Give us a call at (833) 885-6233 or email us at support@tulo.com.

Shipping & Delivery

How will my tulo mattress get delivered to me?
Simply choose your delivery day and time window, and make sure you’re home to open the door. We’ll take care of the rest. Your free delivery also includes:
- Free in-home setup of your mattress
- Free removal of your old mattress set
- All-around-awesome, professionally trained tulo personnel
- Red carpet and sanitary blue booties to protect your home
Schedule or change your order by calling (833) 885-6233 or emailing support@tulo.com and we'll promptly assist you. *Red Carpet Delivery not available in all areas.
Can I delay the delivery?

For any changes you wish to make to your delivery time please call us at (833) 885-6233 or email us at support@tulo.com.
How long does it take for my tulo mattress to be delivered?

Barring any unforeseen shipping hiccups, your tulo will arrive at your door in 3-5 days.
Do I have to be home to sign for my tulo?

Since we set up your tulo and even help you get rid of your old mattress at no charge, our delivery team will need access to wherever your tulo is delivered.
Will tulo remove my old mattress?

Ask and you shall receive. We’re happy to remove your old mattress from your home after we set up your new tulo as part of the Red Carpet Delivery Service. *Red Carpet Delivery not available in all areas.
What are the dimensions of the box that my tulo is shipped in?

The box dimensions are 19” x 19” x 42” for all mattress sizes.

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