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Top FAQs

  • What makes tulo unique?

    There is no “one” tulo. In fact there are three, each as cool and durable as the other. The difference is in the firmness levels. Soft, medium or firm. Your sleep style determines which is the most suitable for a rock-solid sleep.

  • Do I need a box spring with my tulo?

    Any flat surface is good for your tulo. You can use a platform bed or your current box spring.

  • Does tulo work on an adjustable bed base?

    tulo works on a flat platform or an adjustable bed base. Isn’t that great?

  • What are the dimensions of each size bed?

    Twin 75”L x 39”W x 10”H
    Twin Extra Long 80”L x 39”W x 10”H
    Full 75”L x 54”W x 10”H
    Queen 80”L x 60”W x 10”H
    King 80”L x 76”W x 10”H
    California King 84”L x 72”W x 10”H

  • What if I don’t like my tulo?

    No hard feelings. We have a 120-night trial so you can experience tulo at home and exchange or return it if you don’t like it. We do suggest trying your tulo for at least 30 nights, as there is a break-in period where your body gets accustomed to the mattress.

About

  • Why is it called tulo?

    tulo means “sleep” in Chichewa. It also means “income” in Finnish. So you get a good night’s tulo without blowing your hard-earned tulo.

  • What makes tulo unique?

    There is no “one” tulo. In fact there are three, each as cool and durable as the other. The difference is in the firmness levels. Soft, medium or firm. Your sleep style determines which is the most suitable for a rock-solid sleep.

  • Where is tulo made?

    The same place dental floss was invented: the United States of America.

Mattresses

Purchasing

Returns

  • What if I don’t like my tulo?

    No hard feelings. We have a 120-night trial so you can experience tulo at home and exchange or return it if you don’t like it. We do suggest trying your tulo for at least 30 nights, as there is a break-in period where your body gets accustomed to the mattress.

  • How do I return my tulo mattress?

    If you bought your tulo less than 120 nights ago, the question you should be asking is “How do I let tulo return my tulo?” Because all you have to do is choose a date and time window for us to come pick it up, and be home when we do it.

    You don’t have to move your tulo off your bed frame, put it back in the box, or stop watching your show. Just open the door for us and enjoy your full refund.

    Schedule or change your order by calling (833) 885-6233 or emailing support@tulo.com and we'll promptly assist you.

  • Will it cost me anything to return my tulo mattress?

    It will cost you $0 to return your tulo. Please note that a refund normally takes 7-10 business days to reflect on your card.

  • How do I change or cancel my return order?

    Give us a call at (833) 885-6233 or email us at support@tulo.com.

Shipping & Delivery

  • How will my tulo mattress get delivered to me?

    Simply choose your delivery day and time window, and make sure you’re home to open the door. We’ll take care of the rest. Your free delivery also includes:

    • Free in-home setup of your mattress
    • Free removal of your old mattress set
    • All-around-awesome, professionally trained tulo personnel
    • Red carpet and sanitary blue booties to protect your home
    Schedule or change your order by calling (833) 885-6233 or emailing support@tulo.com and we'll promptly assist you. *Red Carpet Delivery not available in all areas.

  • Can I delay the delivery?

    For any changes you wish to make to your delivery time please call us at (833) 885-6233 or email us at support@tulo.com.

  • How long does it take for my tulo mattress to be delivered?

    Barring any unforeseen shipping hiccups, your tulo will arrive at your door in 3-5 days.

  • Do I have to be home to sign for my tulo?

    Since we set up your tulo and even help you get rid of your old mattress at no charge, our delivery team will need access to wherever your tulo is delivered.

  • Will tulo remove my old mattress?

    Ask and you shall receive. We’re happy to remove your old mattress from your home after we set up your new tulo as part of the Red Carpet Delivery Service. *Red Carpet Delivery not available in all areas.

  • What are the dimensions of the box that my tulo is shipped in?

    The box dimensions are 19” x 19” x 42” for all mattress sizes.

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